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Diploma Courses | Options IT, Buss. Admin, Office Mngmt, Accountacy, Networking | Course Info...

Course Duration: 2 Years| Class Time: 9am - 4:30pm | Class Size: 15 Students Max

Training Room Location: Level 1, Opp. Reg. Hosp. Barracks Street Sunyani

Course Materials: As part of the course you will receive many useful resources and learning links to compliment your training and help you stay on track after your course.

Certificates: All students receive a certificate and Diploma of achievement on completion of their course.

After Course Support: On completion of your course you will be eligible for free email and phone support*, to aid you in the development of your new skills.

FREE Course Resit: We offer you the chance to come back in the future and resit your course for FREE*, so if you want to polish your skills further or just recap on a few things this is a great option.

What you need to bring: Nothing. We supply a PC computer for you to use with all software already installed and have note pads, pens etc in the training room. If you think it would be beneficial to bring some samples of your work that would be great but not essential.

 

Cost: GH¢ ?? +GST

 

 

 

 

 


 

About Our Diploma Courses Options Details of Course Work

Aims of the Course

This course aims to introduce people with little or no understanding of the Diploma certification in the acadermic platform.

Course Objectives

On completion of the course students should understand and be able to accomplish basic operations associated with the following professional bodies: Association of Computer Professionals in Ghana, Association of Marketing Professionals in Ghana, Association of Accountach Professionals in Ghana, Association of Secretariat Professionals, and finally Assodsiation of Networking Professionals in Ghana. The person should be able to work under pressure with or without supervision in the office. They should also be able to use some of the more advanced professional Support Technician tricks:

How the course is run

This instructor and lecturer-led course has a hands-on approach, with plenty of opportunity for students to practise the new skills they learn at the computer.

Pre-requisites

Students attending the course should preferably have a basic understanding of the Windows environment and use of the keyboard and mouse. Also have the basic educational background.

 

 

 

 

COURSE DATES - SYD

MAY

JUN

JUL

AUG

SEP

OCT

Full Time Diploma Courses

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Part Time Diploma Courses

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Weekends Diploma Courses

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Course Outline

HARDWARE AND NETWORKING

1. AIMS

The aims of the syllabus are to:

  • Equip candidates with the knowledge and understanding of the Basic components required to set up a computer system as a Stand – alone unit and as a network

  • Enable candidates understand stand – alone and networks and how they function

  • Give candidates an understanding of the advanced features of Computer operating systems

  • Enable candidates find solutions in an Information Technology Environment

2. TARGET POPULATION

The syllabus is designed for:

  • Candidates who have passed an examination in Information Technology at the General Business Certificate level or its equivalent.

  • People who wish to develop a career in Information Technology

  • Students who are studying to take examinations of various

  • Professional bodies in Information Technology

3. FORM OF EXAMINATION

There will be a 3 – hour paper of 2 sections, A and B.

 

Section A

This will be made up of 20 compulsory multiple – choice questions for 30 minutes.   This section will carry 20% of the total marks for the paper.

 

Section B

This will be made up of sic questions out of which any four are to be answered Within 2 ⅟2 hours.  This section will carry 80% of the total marks for the paper.

4. DURATION OF STUDY

A minimum period of one year of three hours a week will be adequate to cover the syllabus fully.

5. DETAILED SYLLABUS

TOPIC COURSES OBJECTIVE
COMPONENTS OF A COMPUTER SYSTEM

Candidates will be expected to:

Define hardware and software, giving examples

State the difference between hardware and software

Identify the main components of a general purpose

computer and their functions ( input, processing, storage and output devices )

Install and configure hardware components

POWER SUPPLY

Power Unit:

Identify the common types of power units

Power Sources:

Identify common power sources and how they operate e.g. UPS, Stabilizers, Transformers, Generators, etc.

Power Rating:
Identify, power ratings e. g. 110v /220v

INPUT DEVICES

Identify, connect and configure all input devices, their efficiency of usage and principle of operation ( keyboard, mouse, touchpad, tracker ball, video, Digitizers, remote controls, joy sticks, magnetic
Stripes, bar code readers, scanners, digital cameras, Microphones, MID instruments, etc.)

Identify appropriate uses of the input devices

State the advantages and disadvantages of the devices

OUTPUT DEVICES

Identify, connect and configure all output devicestheir quality, efficiency of usage and principle of operation.  (Monitors, printers (laser, inkjet, line, Dot matrix ), Plotters, control devices, etc.
State their advantages and disadvantages

Identify appropriate uses

STORAGE DEVICES

Describe common backing storage media ( including magnetic tape, different types of CD, Floppy disk and hard disk) and their associated devices.

Identify typical uses of the storage media describe the comparative advantages and disadvantages of using different backing
Storage media

Define the term backup and describe the need for taking backups

Differentiate between main memory and backing storage, stating the relative benefits of each in terms of speed and permanence

Describe the functions of ROM and RAM and show the differences

Explain the various units of memory measurement KB, MB, GB, TB

INTRODUCTION TO NETWORKING

Explain a network, its advantages and disadvantages

Differentiate between the types of networks – LAN, WAN, MAN,  Intranet, internet, extranet

Explain the common network architecture – peer − to – peer, client – server, file – server
Identify the various interconnecting topologies e.g. star, ring, bus, etc

NETWORK MEDIA

Explain interconnecting cable, e. g. Optic fibre, coaxial cable, copier lines, microwave, satellite, UTP, etc.

State the advantages and disadvantages of 7.1

Identify the purpose, features and functions of Following:

Hubs

Network cards

Switches

Gateways

Bridges

Repeaters

Routers, etc.

Recognise and describe the following media connectors:

RJ 45

BNC, etc.

PROTOCOLS AND

       STANDARDS

Identify different protocols and their uses – TCP / IP and NetBEUI

Identify  different  between public and private Networks      

NETWORK SECURITY AND ADMINISTRATION

Identify the various types of computer fraud/abuse that can be  committed
Describe measure  by which computer fraud /abuse can be prevented – password, anti –virus, Physical restriction, firewall, etc.
Explain assignment of password, monitoring, trouble-shooting, etc.

NETWORK APPLICATION

Explain the social effect or implications of the Internet /intranet /extranet

Explain uses of the internet, intranet, extranet,

State and explain their advantages and disadvantages

 

INFORMATION SYSTEM

1. AIMS

The aims of the syllabus are to:

  • Equip candidates with the knowledge and understanding of the Basic components of a computerised information system.

  • Test candidate ability to design and manage computerised Information Systems.

  • Test candidates understanding of the basic components of a computerised

  • information system.

2. TARGET POPULATION

The syllabus is designed for:

  • People who wish to acquire a professional qualification in Information Systems.

  • Those who have passed Information Technology at the General level or its Equivalent.

3. FORM OF EXAMINATION

There will be a 3 – hour paper made up of six questions. Candidates will be required to answer four questions for a total of 100 marks.

 

4. DURATION OF STUDY

A period of 240 contact hours will be sufficient to cover the syllabus fully.  Candidates are  advised to complete the syllabus before attempting the examination.

5. DETAILED SYLLABUS

TOPIC COURSES OBJECTIVE
INFORMATION SYSTEMS

At the end of these units of work, candidates Should be able to:

Introduction:

Describe an information system.

Role of Information:

describe the various roles/functions information serves within an organisation

Phases of Information Systems:

Describe the four distinct phases building blocks Of an information system – input, processing, Output, feedback and control. 1.3.2 Describe the activity at each phase. 1.3.3 explain the difference between the manual and computerised Information system

State the advantages and disadvantages of each.

Data and Information:

Explain the difference between data And information

Attributes of a good Information System:

State and explain the attributes of a good information System

Types of Information System:

Describe the various types of information System.
Dtate the characteristics of the various types.

Differentiate between the types.

State their advantages and disadvantages.

Information Pyramid:

Describe the levels of management and types of Information required within the information pyramid.

GENERAL SYSTEMS THEORY

Explain a system and state its characteristics.

Explain the following general systems theory – Synergy/holistic theory Murphy's law, sub – optimality / reductionist approach.

Give practical applications of these theories.

Differentiate between open and closed system environment.

COMPUTER FILES AND DATABASE CONCEPTS

Describe the elements of a computer file, Fixed and variable records.

Describe master file and transaction file.

Describe the different methods of file Organisation and accessing – index, Sequential, random (direct).

Describe database system.

Give advantages/disadvantages of 3.4.

COMPUTER HARDWARE AND SOFTWARE

Describe various categories/classification Of computers.

Describe various types of software and their applications.

SYSTEMS DESIGN AND CONTROLS

Describe the various methods of developing computer based information systems.

State the advantages and disadvantages of the methods.

Describe the major phases in the systems development life cycle.

Identify the various potential threats to computer installations and measures by which they can be prevented.

COMPUTER NETWORK AND COMMUNICATION

Describe a computer network and state its advantages and disadvantages.

List the basic components of a computer network.

Describe the following types of computer network.

State the advantages and disadvantages of different types of network topologies.
Describe centralised processing and distributed processing.

Describe public and private network, Internet and intranet.

INFORMATION TECHNOLOGY AND THE     CONTEMPORARY MANAGER

Explain information technology.

Describe the impact of information technology on management functions.

Explain the role of the manger as a user, designer and evaluator of information systems.

Describe the social implications of information technology.

 

INFORMATION TECHNOLOGY

1. AIMS

TThe aim of the syllabus is to test  candidates’ knowledge and understanding of Information technology principles as specified in the syllabus.  The candidates Must be able to demonstrate ability to apply  this knowledge in solving problems through analysis and synthesis of Information Technology.  

2. TARGET POPULATION

The examination will consist of 2 papers:

Paper 1

  • This will be a 2-hour Practical test of three compulsory questions and will attract a total of 60 marks. Candidates will be expected to demonstrate ability to solve problems using Computer Application Programs/Software (Word Processing, Spreadsheets, Database Management and BASIC programming).

Paper 2

  • SThis will be a 2⅟2 – hour theory paper of 6 questions out of which candidates will be expected to answer four (4). This paper will attract a total of 40 marks.

3. DURATION OF STUDY

Two years of a minimum of 4 hours per week for candidates who have followed a course in Information Technology at the General level or its equivalent will be adequate to cover the syllabus fully. Candidates are therefore strongly advised to complete the syllabus before attempting the examination.

4. DETAILED SYLLABUS

TOPIC COURSES OBJECTIVE
OPERATION AND CONTROL OF THE SYSTEM

At the end of the course, candidates should be able to:

Mount and set up the computer.

Edit the configuration system and automatic execution batch files.

Use the following utilities: scandisk, defrag, disk copy, memmaker, undelete, unformatted, move. Use anti – virus utilities in MS – DOS and MS – Windows for detecting and cleaning viruses.

Describe Local Area Network (LAN), Wide Area Network (WAN).

Install and configure software on the computer.

Describe internet and its applications.

WORD PROCESSING AND DESKTOP
PUBLISHING (DTP)

Editing Documents:

editing text by creating a new paragraph with different layout and fonts.

Merge two paragraphs into one.

Import documents from other software.

Use the search and replace command.

Create file names according to predetermined Commands.

Merge two or more documents into a final one.

Establish margins, line space and page length.

Explain screen layout including status of ruler lines or bars.

Call up the disk directory.

Spell check and count.

Make backup copiers of documents.

Graphics:

Create and use queries.

Use an index to assist in a group retrieval.

Declare maximum length fields and reserve memory

Define a sort criterion for sorting records on specified field.

Define and generate and print report.

DATABASE

Create and use queries.

Use an index to assist in a group retrieval.

Declare maximum length fields and reserve memory

Define a sort criterion for sorting records on specified field.

Define and generate and print report.

SPREADSHEETS

Editing Data Files:

Format a cell and table.

Insert and delete rows and columns.

Use keyboard shortcuts and smart Icons.

Use macros.

Create and freeze horizontal and vertical panes.

Use Object Linking and Embedding (OLE).

Use edit tools.

Modify data using the sort and filter utility.

Format a spreadsheet page using page setup.

Print a specified part of spreadsheet.

Calculations:

Select portions of spreadsheets for calculations.

Control the order of calculation.

Use manual and automatic calculation of data.

Write and use appropriate formulae/equations for Calculations.

Use default mathematical functions in calculation.

Chart graphs.

Format graphical output.

Use spreadsheets results in making projections.

Print spreadsheets.

DEVELOPMENT OF SIMPLE BUSINESS APPLICATIONS USING BASIC ROGRAMMING

Define a problem.

Develop a structured BASIC programme for Simple business applications like Simple Interest, Compound Interest etc.

 

SYSTEM ANALYSIS AND DESIGN

1. AIMS

The aim of the syllabus are to:

(a) Equip candidates equip knowledge and understanding of the principles, methods and practices involved in designing systems .

(b) Enable candidates to design and document a system.

2. TARGET POPULATION

The syllabus is designed for:

Candidates who have had prior training in the basics of information Technology

People who wish to pursue a career in Information Technology

Students who are studying to take examinations of various professional bodies in Information Technology

3. FORM OF EXAMINATION

There will be one paper of 3-hour duration. The paper will consist of five essay Questions and candidates will be expected to answer any four of them for 100 marks.

4. DURATION OF STUDY

A period of one year with a minimum of 4 hours per week for candidates who have Had a basic course in Information Technology will be adequate to cover the syllabus Fully.

 

4. DETAILED SYLLABUS

TOPIC

COURSE  OBJECTIVE

SYSTEM ANALYSIS

At the end of these units of work, candidates should be Able to:

1.1 Introduction:

1.1.1 Describe the scope, purpose and methods of system analysis
1.1.2 State the qualities and functions of the system analysis
1.1.3 Describe various stages of the systems life cycle

 

1.2 Investigation and Analysis:

1.2.1 Describe various methods of collecting Data – interview, questionnaire,
direct Observation and examination of existing Documents, etc.

1.2.2 State the need for identifying problems/ flaws with the current system

1.2.3 State the need for specifying the required hardware and software for developing a new system

1.2.4 State the need for identifying the user and information requirements necessary to resolve the identified problems

 

1.3 Systems Modelling :

1.3.1 Describe the different modelling tools in systems analysis – decision tables, data flow diagram (DFD), decision tree, etc.

1.3.2 State the need for recording information about the current system

1.3.3 Justify the need for a new system

1.3.4 Describe the criteria/qualities of an efficient and effective system (quality assurance)

SYSTEM DESIGN

2.1 Introduction:

2.1.1 State the purpose and principles of various Design methods – SSADM, Prototyping, Object oriented, etc

 

2.2 Design and Specification:

2.2.1 Explain the objectives and limitations/ Constraints of the new system

2.2.2 Describe the system outline – output, input, Files and processes, systems, flowcharts: Computer run charts; procedure flowcharts, Modes of operation

2.2.3 State the output requirements – format, Volume, peak loading, special stationery and media

2.2.4 State the input requirements – data capture Methods, input specification, forms design And screen layout the user dialogue, coding Methods, error control

2.2.5 Design validation routines to solve a given Problem

2.2.6 Design the required data file structures to Solve a given problem – file

 

2.3 System Control:

2.3.1 Identify the various methods of system Implementation such as parallel running, Phased implementation and direct changeover

2.3.2 Identify suitable situations for the use of the Methods in

2.3.1 Giving advantages/ Disadvantages of each

2.3.3 Explain data conversion procedure, and the Need for staff training; acceptance testing, Project review, compliance with specification Performance, financial benefit, development and support.

 

2.4    Documentation:

2.5.1 Identify the components of technical Documentation for an information system – program coding, program flowcharts, system Flowcharts, hardware and software Requirements file structures, list of variables, validation routines

2.5.2 Identify the components of user documentation For an information system – purpose and Limitations, hardware and software requirements, how to use the system, input and output formats, sample runs, error messages, trouble-shooting guide

 

BUSINESS MATHEMATICS

1. AIMS

The aims of the syllabus are to:

(a) Provide a scope within which students find relevant topics in Quantitative Tehniques and Bunisess Mathematics;

(b) Develop computationa skills of candidates.

(c) Apply the skills acquired to the solution of problem in commerce, information technology and everyday life.

(d) Develop a firm mathematical background for further studies.

2. TARGET POPULATION

The syllabus is designed for candidates who wish to lay a foundation for a career In Information Technology and Business related courses and who are studying for a Diploma in the subject.

3. FORM OF EXAMINATION

There will be one paper of 3-hour duration, consisting of two sections, A and B.

Section A:

This will consist of ten compulsory essay questions, which are Elementary in nature for 40 marks. Section B:

This will consist of Six questions, of relatively greater length and difficulty. Candidates will be expected to answer any four for 60 marks.

4. DURATION OF STUDY

A minimum period of one year of 4 hours per week will be adequate to cover The syllabus fully.

 

4. DETAILED SYLLABUS

TOPIC COURSE OBJECTIVES
ELEMENTAYRY SET THEORY

At the end of these units of work, candidates should be able to:

 

1.1 Define a set, use notations and symbols of sets e.g {}, n(A), E etc

1.2 Identify the various types of sets; the unit set, empty set, finite set, infinite set etc.

1.3 State and use the properties of sets: The subset-proper and improper, equality of sets, equivalence of sets, disjoint sets etc

1.4 Define and use operations on sets eg union, intersection, complement.

1.5 Represent sets and thier interrelationships by the use of Venn Diagrams.

1.6 Use Venn Diagrams to solve two or three set problems.

FUNDAMENTAL PROCESS

2.1 Relate the following numbers systems:

natural /counting numbers

whole numbers

intergers

rational /irrational numbers

complex numbers

2.2 Apply the four rules of arithmetic to the real numbersystem

2.3 Apply the concept of place value and its relationship to number bases and convert from one numeration system to another. eg binary, denary, octal etc

2.4 (i) Express two or more quantities in order of magnitude. (ii) Perform arithmetic operations applying the rules of precedence

2.5 Maintain appropriate number of digits in calculations e.g significant figures, decimal places etc

2.6 Perform binary operations with a set of real numbers.

BASIC ALGEBRAIC PROCESS

3.1. Use the terminology of variables, constants and the use of superscript and subscript variables

3.2 Evaluate algebraic expressions for given values of the variables, applying the rules of precedence

3.3 Manipulate linear algebraic equations in a single variable e.g. 2(x - 1) = + 5

3.4 Solve commercial (word) problems using linear algebraic equations in a single variable

3.5 Factorise algebraic expressions by extracting a single term e.g. ax^2 + bx + c, (a^2 - b^2)

3.6 Solve commercial problems involving simple Inequalities.

FUNCTIONS AND THEIR GRAPH

4.1 Identify the forms of the equations of linear and quadratic functions.

4.2 Draw graphs of linear and quadratic functions

4.3 Determine intercept, slopes/gradients of straight line garaph

4.4 Solve quadratic equations, two linear, one linear quadratic

5.5 Solve simultaneous equations by the use of factors, completing the squares, quadratic formula and graphical method

4.6 Construct break -even charts and use algebraic methods to calculate the break-even point.

4.7 Solve linear and quadratic inequalities in one or two variables

4.8 Solve linear programming probles in one or two variables

4.9 Interpret graphs, charts and tables

INDICES AND LOGARITHMS

5.1 (i) Use basic laws of indices in simplifying and evaluating algebraic expressions. (ii) Solve simple exponential equations e.g. 3^x = 27

5.2 Apply the law of logarithms to determine the rate and or time in compound interest and depreciation problems

5.3 Apply the laws of logarithm to reduce a power function to a linear function

PERCENTAGES

6.1 Descripe percentages and their relationship to fractions and convert between percentages, fractions and decimals

6.2 (i) Express one quantity as a percentage of another, (ii) Calculate percentages of given quantities and percentage increase or decrease as applied to problems involving discounts, loans, hire purchase and depreciation.

6.3 Solve problemss involving simple interest, compound interest, depreciation, hire purchase, wages, rates of pay and local taxes

6.4 Solving problems involving annuities, freehold and leasehold property.

6.5 Solve problems involving profit and loss, margins, mark-up discount, stocks and shares, rates of exchange, debentures and commission

6.6 Solving problems involving shares, taxes and purchases.

RATIOS AND PROPORTIONS

7.1 Perform calculations using ratios involving two or more quantities

7.2 Solving problems involving capital contributed and profit sharing

7.3 Solving problems on bankruptcy, insurance, premiums and indemminity

7.4 Solving problems involving direct and inverse proportions

CONVERSIONS

8.1 (i) Change from one unit to another within the metric system. (ii) Convert from imperial to metric units and vice versa

8.2 Perform calculations invloving currency conversions

8.3 Make comparisons where more than one conversion is required. e.g. cedis/pounds to france per kilogram

MENSURATION

9.1 Solving problems involving the use of pythagoras theorem

9.2 Find surface areas of prisms, spheres, pyramids, cylinders and cones

9.3 Find volumes of cuboids, comes, pyramids and spheres

VARIATION

10.1 Solving problems on direct variation

10.2 Solving problems oon inverse/indirect variation

10.3 Solving problems on joint variation

MATRICES

11.1 Familiarise themselves with the definition, structure and features of a matrix - equal matrices, identity matrix, zero/nul matrix etc

11.2 Perform operations such as addition, subtraction and multiplication

11.3 Find the determinants and inverse of a 2 x 2 matrix

11.4 Solving simultaneous equations using the matrix method

STATICTICS

12.1 Distinguish between: (i) Quantitative and qualitative (ii) Discrete and continuous data

12.2 Identity: (i) Method of collecting primary data eg personal interviews, telephone interviews, and postal questionnaire. (ii) Advantage and disadvantages of each of these methods.

12.3 Present data by means of simple bar charts, histograms and pie charts

12.4 (i) Use comulative frequency curve to determine the median, quartiles, deciles and percntiles. (ii) Calculate the median, quartile, decile etc

12.5 Determine the mode by graphycal method or calculation

12.6 Calculate the centra tendency ie mean and standard deviation

12.7 Calculate index numbers: Simple price and quantity, total price and quantity for both Laspeyres and Paasche's indices

12.8 Solving simple probability problems

12.9 Solving simple regression and correlation problems

12.10 Determine time series trend by method of moving average

 

 

OFFICE ADMINISTRATION AND PRACTICE

1. AIMS

The aim of the examination syllabus are to:

Equip students of the subject with knowledge and an understanding of Office Practice principles building on their prior knowledge.

Test candidates ability to apply knowledge acquired in solving problems through analysis and synthesis of office practice principle.

Enable users appriciate the role office administration and practice play in the ensuring that organisations are run effectively and efficiency.

2. TARGET POPULATION

This examination is designed for candidates who have either passed Office Practice at the General Business Certificate level, Clerical office Duties/Business Management at the Senior Secondary School or its equivalent and who may wish to progress to Senior Administrative and
Supervisory positions.  It is also designed for people already in employment who wish to upgrade their knowledge in Office Administration and Practice.

3. FORM OF EXAMINATION

The examination will be a three-hour single paper, comprising EIGHT questions out of which candidates will be required to answer FIVE.  The first question will be a compulsory case study, which will carry 28 marks. The remaining questions will carry 18 marks each. Most of the questions will contain problem situations requiring the candidate to react by way of application of Office Practice principles to solve the problems.

 

4. DURATION OF STUDY

It is recommended that a two-year course of a minimum of 3 hours per week for candidates who have followed a course in Office Practice at the General Business Certificate level or its equivalent will be adequate to cover this Syllabus fully.

 

5. DETAILED SYLLABUS

TOPIC COURSE OBJECTIVES
TYPES OF BUSINESS UNIT

At the end of the course, the candidates should be able to:

1.1 Distinguish between different types of Business Organisations namely: Sole Proprietorship, Partnership, Public and Private Companies, Co-operative Societies, Public Corporations, Credit Unions. 1.2 Show a more advanced treatment of those organisations in terms of Formation, Management, Finance, Control, advantages and disadvantages.

CENTRAL AND LOCAL GOVERNMENT AND PROFESSIONAL ORGANISATIONAL BODIES

2.1 Explain the structure and functions of the Civil Service and District Assemblies.

2.2 Explain the functions of other specialised bodies Such as Trade Associations, Commerce, Employer's Associations etc.

2.3 Differentiate between Civil Service and Public Service.

THE OFFICE

3.1 Explain the functions of the office
3.2 The planning and layout of the office

OFFICE ORGANISATION

4.1   Administration:

4.1.1 Organise and control office resources (human and Material ) in a given situation.

4.2    Office personnel:

4.2.1 Identify and differentiate between the various Levels of Office Personnel:  Executive, Senior, Middle Management, General Supportive Staff such as Secretaries, Shorthand Typist, Clerks and their duties.

4.3 Office Equipment:

4.3.1 Advise on the choice of office equipment Suitable for a particular purpose e.g. Duplicators, Photocopiers, Personal and Business Computers, Word Processors, Facsimile Machines, Telex etc.

HEALTH AND SAFETY AT THE WORKPLACE

5.1  Identify the wide range of health and safety Hazards and how they may be dealt with and the various Acts governing them e.g. Workmen’s Compensation Act, Factories, Offices and Shops Act and Employers’ Liability (Reference to Ghana Law).

OFFICE COMMUNICATION

6.1  Oral Communication:

6.1.1 Use oral communication to effectively handle difficult situations such as handling impatient          customers, personal callers without appointment Recalcitrant employees, and show good                 Telephone manners etc.

6.1.2 Recommend and give reasons why a particular Means of communication (e.g. Memos, Letters, Report) is preferable to the other.

6.2 Written:

6.2.1 Draft letters, memos, reports, etc, from given Information.

6.3 Visual and Non-Verbal:

6.3.1  Explain when visual and non-verbal  communication Such as charts, graphs, pictures, drawings and body language could be used to convey information or ideas effectively.

RECORDS MANAGEMENT

7.1 Apply knowledge of retention and retrieval Procedures and policies including archival Storage and destruction of records.

7.2 Explain the modern methods of filing; their advantages and disadvantages e.g. Electronic
Filing or computer-based systems.
7.3 Explain the ways in which changes in information Technology are changing office skills and procedures e.g. In the transmission and storage of information.

PERSONNEL AND LABOUR UNIONS (HUMAN RESOURCE MANAGEMENT AND LABOUR UNION)

8.1 Identify and explain the duties of the Personnel/ Hun\man Resource Manager namely: 
recruitment, Selection, staff training and development, Promotions, demotion, welfare, discipline, Wage and salary administration.
8.2 Trace the evolution of Trade Unionism in Ghana i.e. after independence.
8.3 Explain the aims, objectives and types of Trade Unions and the contents of the Labour Act 2003,(Act 651)
8.4 Explain industrial disputes including their causes and Grievance handling procedures.
8.5 Explain the collective bargaining process.

PRE- EMPLOYMENT PROCEDURES

9.1 Be able to compose simple notices, Advertisements and explain the preparation made by the interviewee for interviews.

LAW OF EMPLOYMENT

10.1 State employer/employee rights and responsibilities.

HUMAN RELATIONS WITH

-    Supervisors
-    Colleagues
-    Juniors

11.1 Explain how an employee should relate to Supervisors, colleagues, juniors and outsiders.

LAW OF CONTRACT

12.1 Identify and differentiate between the various Types of contracts including exemption clauses. 12.2 Explain the characteristics of a valid contract- Offer and acceptance, consideration, capacity etc. 12.3 Apply the elements of a valid contract to the Solution of simple problems.

BANKING

13.1 Basic definition and functions of the Central Bank, Commercial, Merchant, Development Rural banks And non-bank financial institutions e.g. Susu, CDH, Home Finance

13.2 Explain e-banking, tele-banking, networked Banking systems based on WAN and LAN, ATMS

DOCUMENTS USED IN FOREIGH TRADE

14.1  Bills of Lading, Airway Bills etc:

14.1.1 Explain and state the purpose of the documents and their Legal implications.

14.2  Terms used in International Trade: FOB, CIF Etc

14.1.2 Explain the terms used in Foreign Trade.

BILL OF EXCHANGE AND CHEQUES

15.1  Explain the rights and liabilities of the parties to a cheque and bill of exchange.

INSURANCE

-    Principles
-    Types

16.1 Apply knowledge of the principles of insurance to Solve simple insurance case problems – subrogation, Utmost good faith, insurable interest, indemnity
16.2 Distinguish between various types of insurance Related to Business Organisations eg. Third Party Comprehensive Policy.

MEETINGS AND COMMITTEES

17.1 Types of Meetings:

17.1.1 Make arrangements for formal meetings (annual, general, extraordinary).

17.2 The Key Personnel – Chairman, Secretary:

17.2.1 Identify and specify the roles and responsibilities of the Chairman and Secretary before, during and after the meeting.

17.3 Documents: Notice, Agenda, Minutes:

17.3.1 Draft notice, agenda, chairman’s agenda and take minutes at meetings.

17.4 Committees:

17.4.1 Distinguish between the various types of Committees:  Ad hoc, Statutory, Standing, Advisory, Sub-Committee etc.

17.5 Meeting Terms:

17.5.1 Explain the terms used in connection with meetings: Quorum, ex-officio, co-option, motion, proposer, Secondary, amendments, resolutions, unanimous, Nem con, casting vote, adjournment, etc.

CONFERENCE AND TRAVEL ARRANGEMENTS

18.1 Plan a journey – booking, accommodation, types and means of transport, documents and
preparation of itinerary
18.2 Explain the difference between conferences, Seminars and workshops.

 

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